Refund policy

Return, Refund & Cancellation Policy

Last updated: September 12, 2026

We want you to feel confident purchasing from The Backyard Reserve. Because our collection includes both standard parcel-delivered products and large specialty items such as saunas, cold plunges, outdoor furniture and other freight-delivered products, return and cancellation eligibility varies by product and manufacturer.

Please contact greg@thebackyardreserve.com before returning any product. Returns sent without prior authorization may not be accepted.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation requests submitted before an order enters fulfillment or ships. However, many products are fulfilled directly by our manufacturing and supplier partners, and an order may become non-cancellable once processing, production or shipment has begun.

If costs have already been incurred in connection with an approved cancellation—including manufacturer cancellation charges, payment-related costs that are not returned to us, or freight charges—those amounts may be deducted from the refund where permitted by law. We will communicate any applicable charges before finalizing a cancellation whenever reasonably possible.

Standard Products & Accessories

Unused, unopened and uninstalled standard products may be eligible for return when permitted by the applicable manufacturer's return policy.

To request a return, contact us promptly after receiving your order with your order number and the reason for the return. We will confirm eligibility, return instructions and any applicable return shipping or restocking charges before a return is authorized.

Returned merchandise must generally be in new, unused and resalable condition with original packaging, documentation, accessories and components.

Large, Oversized & Freight-Delivered Products

Saunas, cold plunges, outdoor furniture and other oversized or freight-delivered products involve substantial outbound and return freight costs and may be subject to manufacturer-specific return restrictions.

Do not ship an oversized product back without written return authorization from The Backyard Reserve.

Eligible returns of oversized products may be subject to return freight charges, original shipping charges that are non-refundable, and manufacturer restocking fees. These costs can be significant for large products and may be deducted from an approved refund where permitted by law.

Products that have been assembled, installed, connected to electrical or plumbing systems, used, altered or damaged after delivery may not be eligible for return except where required by law or covered by an applicable warranty.

Custom-made, made-to-order, personalized, special-order or otherwise non-returnable products will be identified as such when applicable and may not be eligible for cancellation or return after production or fulfillment has begun.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If an item arrives damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible at greg@thebackyardreserve.com. Include your order number, a description of the issue and photographs of the product, packaging and shipping label when applicable.

For freight deliveries, please inspect the shipment before signing for delivery whenever reasonably possible. Visible damage should be photographed and noted on the carrier's delivery receipt.

Do not discard damaged merchandise or its original packaging while a claim is being reviewed.

We will work with the applicable manufacturer, supplier and/or carrier to determine the appropriate resolution.

Manufacturer Warranties

Many products sold by The Backyard Reserve include warranties provided by their respective manufacturers. Warranty coverage, exclusions and duration vary by product and manufacturer.

A warranty claim is different from a return. The Backyard Reserve will assist customers with warranty-related questions and help facilitate communication with the manufacturer when appropriate, but warranty coverage is ultimately governed by the applicable manufacturer's warranty terms.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of the refund.

Approved refunds will generally be issued to the original payment method, less any applicable and disclosed return freight, non-refundable shipping costs, restocking charges or other authorized deductions.

Financial institutions may require additional time to post a refund after it has been issued.

Exchanges

Because availability and fulfillment vary among our manufacturing partners, we do not guarantee direct exchanges. When an exchange is appropriate, we may process the original item as a return and assist you with placing a new order.

Non-Returnable Items

Certain products may not be eligible for return, including products that have been installed, assembled, used or altered; custom or made-to-order products after production begins; gift cards; and other products identified as final sale or non-returnable before purchase.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Start a Return or Cancellation Request

Contact:

The Backyard Reserve
greg@thebackyardreserve.com

Please include your order number and a brief description of your request. We typically respond to customer inquiries within 1–2 business days.