Shipping policy

Shipping & Delivery Policy

Last updated: September 12, 2026

The Backyard Reserve works with a curated network of manufacturers and suppliers to deliver products directly to our customers. Because our collection includes everything from accessories to large saunas, cold plunges, outdoor furniture and other oversized products, shipping methods and delivery requirements vary by item.

Order Processing

Processing and fulfillment times vary by product and manufacturer. Estimated availability or fulfillment information shown on a product page is an estimate and is not a guaranteed delivery date.

After your order is placed, you will receive an order confirmation. When tracking or additional delivery information becomes available, it will be provided to you by email when applicable.

Large & Freight-Delivered Products

Saunas, cold plunges, outdoor furniture and other oversized products may ship by freight carrier rather than standard parcel service.

Unless specifically stated otherwise on the product page or during checkout, freight delivery should be considered curbside delivery. Curbside delivery generally does not include placement in your backyard, inside your home or garage, assembly, installation, electrical work, plumbing work, site preparation or removal of packaging.

Some freight carriers may contact you to arrange a delivery appointment. Customers are responsible for providing accurate contact information and ensuring reasonable delivery access for the carrier.

Delivery Access

Before ordering an oversized product, please consider whether your property can reasonably accommodate freight delivery. Narrow roads, gated communities, steep driveways, limited truck access or other site conditions may affect delivery.

If you are unsure whether a product or delivery method is appropriate for your property, contact us at greg@thebackyardreserve.com before ordering.

Shipping Charges

Shipping charges vary by product, supplier and destination. When shipping charges are calculated at checkout, the amount shown will apply to the order. Certain oversized or specialty products may require additional freight coordination or charges.

If an unexpected delivery restriction or material shipping-cost issue arises after an order is placed, we will contact you before proceeding whenever additional customer approval or payment is required.

Inspecting Freight Deliveries

Please inspect oversized and freight-delivered products before signing for delivery whenever reasonably possible.

If packaging or merchandise appears damaged, photograph the damage and note it on the carrier's delivery receipt before signing. If the shipment appears severely damaged, contact The Backyard Reserve for guidance.

Concealed damage should be reported to us as soon as reasonably possible after discovery. Please retain the product and all original packaging while a damage claim is being reviewed.

Email photographs, your order number and a description of the issue to greg@thebackyardreserve.com.

Tracking & Delivery Estimates

Tracking is provided when available. Carrier transit times and estimated delivery dates are estimates and may be affected by weather, freight-terminal schedules, manufacturer delays, carrier capacity and other circumstances outside our direct control.

Multiple Shipments

Products in the same order may be fulfilled by different manufacturers or locations and may arrive separately.

Installation & Site Preparation

Unless expressly included in the product listing, installation and site preparation are not included with delivery. Customers are responsible for confirming site requirements and arranging qualified electrical, plumbing, construction or installation services when required.

Questions About Delivery

Large-product delivery can be different from receiving an ordinary package, and we're happy to help you understand what to expect before you order.

Contact greg@thebackyardreserve.com with product or delivery questions.